Frequently Asked Questions

Everything you need to know about your OMO Merch order.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on customs processing.

What is your return policy for apparel?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that limited edition drops may have specific final sale conditions.

How do I ensure I pick the right size?

Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my shipment?

Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

How should I care for my OMO Merch items?

To preserve the quality of prints and fabrics, we recommend machine washing cold, inside out, and hanging to dry or tumble drying on low heat.